SPIDEV.Solutions · Support
Every ticket answered. Nobody waiting.
Agents that triage the queue, reply with full customer context, escalate bugs to engineering and keep everyone in sync — across WhatsApp, Zendesk, Gmail and Slack.
Live demo
Watch your agent do the work
One instruction. Several tools. Real outcomes, not just chat — pick a scenario.
Plays with your stack
From first message to a customer who refers you
We connect your helpdesk, your CRM and your chat channels. The agent replies where the customer writes — and leaves a record where your team works.
First reply in seconds
Zendesk
Triage, tags, replies
Intercom
Conversations with context
Gmail
Support inbox, no backlog
Slack
Escalations and internal pings
HubSpot
Customer history at hand
Telegram
Messenger
Instagram
Notion
Jira
Microsoft Teams
Outlook
Google Sheets
Calendly
ShopifyTelegramMessengerInstagramNotionJiraMicrosoft TeamsOutlookGoogle SheetsCalendlyShopifyAsk like this
What your team will ask from day one
Real instructions we configure for teams like yours. You say it, the agent runs it end to end.
“Triage the queue: group by urgency, tag billing issues and send the P0s to on-call.”
Queue triage“Draft the reply to this ticket with the customer’s plan, recent tickets and last month’s context.”
Reply with context“This ticket is a real bug — file it in Jira under Billing and ping #eng-billing.”
Escalate to engineering“Post the weekly digest to #customer-success: top-20 accounts, ticket spikes and renewals at risk.”
Customer digestConnect your helpdesk. Breathe.
By week one the agent is already triaging for you.
Book a free consultationMulti-account
Several brands, regional queues, one standard
We connect every helpdesk instance, WhatsApp line and workspace your operation supports. The agent knows which brand it replies for — no mixing customers.
Book a free consultation
Swap models instantly
Always on the best model
Your connections and workflows live on the platform Spidev operates — not inside the agent. When a model ships that performs better for your case, we switch, and your whole stack comes along.
Auth, permissions and credentials stay on the platform — nobody reconnects anything
We run Claude, GPT, or whichever model performs best for your operation
We pilot the new model on one workflow, measure, then roll it out — no migrations
Built-in safety
Power, with control
No destructive actions, data leaks or unsupervised agents. Your agents work for you — they don’t put you at risk.
Guardrails
Fine-grained access
Each agent gets only the permissions it needs. You decide what it can do — and what stays blocked — in every tool of your stack.
No passwords
Zero exposed credentials
Access is managed with OAuth and encrypted keys: neither the agent nor a malicious prompt can extract your passwords.
Your data is yours
Privacy first
Only your team sees your information. We operate the infrastructure without exposing your conversations, customers or numbers to anyone.
The best time to adopt AI was yesterday. The second best is today.
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