Logistics & transportation
Spidev builds and operates AI agents for trucking companies, 3PLs, freight forwarders and last-mile operators across Mexico. They handle quote requests and “where’s my shipment?” on WhatsApp and email, get check-ins from drivers, collect proof of delivery and keep billing and collections moving.
In a logistics or trucking company, AI keeps your dispatch team from living on the phone. An AI agent handles the quote requests that come in on WhatsApp and email, tells customers where their load is using data from your GPS platform or system, asks drivers for check-ins and proof of delivery, prepares the Carta Porte data and follows up on billing and collections. Rates, incidents and safety decisions stay with your team.
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These are agents we can build and operate for your company. Each one works in WhatsApp, email and your systems, and hands a person in dispatch, operations or collections whatever needs judgment.
When a customer asks for a rate on WhatsApp or by email, the agent asks for whatever is missing — origin, destination, equipment type, weight, type of goods and pickup date — and builds a complete request. If the lane is in your rate sheet, it drafts the quote for your rep to approve; if not, it hands it over ready to be priced.
Customers ask on WhatsApp at any hour. The agent checks the latest position in your GPS platform or the driver’s last check-in and replies with the location and status your system shows. If the truck is stopped or running late, it doesn’t make up an explanation: it alerts dispatch so they can talk to the customer.
At the agreed points of the trip — leaving the yard, arriving at the customer, start and end of unloading — the agent asks the driver for a check-in on WhatsApp and logs location, photos or voice notes in your trip log or system. If a driver misses a check-in, your tracking team gets an alert.
When unloading is done, the agent asks for a photo of the stamped and signed delivery receipt (remisión), checks that the stamp, signature and folio number are legible and files it in the trip folder. If something is missing or unreadable, it asks the driver before they leave the customer, so PODs stop getting lost in drivers’ phones.
From the trip information — origin, destination, goods, weight, truck, trailer and driver — the agent assembles the data your CFDI with the Carta Porte supplement needs and flags what’s missing before the truck leaves. Your billing team reviews it and issues the CFDI; the agent never issues tax documents on its own.
To onboard a driver or a subcontracted carrier, it asks on WhatsApp for the documents your company requires — federal driver’s license, ID, proof of address, vehicle registration, insurance policy —, checks they are complete and current and flags what’s missing. It then reminds you before anything expires; final approval stays with your team.
As soon as a trip has complete proof of delivery, the agent tells billing it’s ready to invoice. Then it sends reminders before the due date, receives payment receipts and matches them against your invoices; late payments, disputes and discounts go to a person with the full history.
If a driver reports a breakdown, an accident, a detour or a rejected load, the agent escalates it immediately to the person on call with location, photos and trip details. Every morning, operations gets a summary: trips in progress, completed deliveries, pending PODs and open incidents.
Much of the operation runs on WhatsApp: customers asking where their load is, drivers reporting from the road, quote requests arriving at any hour and proof of delivery living on each driver’s phone. Your dispatch team answers the same questions over and over, information is scattered across chats, emails and spreadsheets, and when a POD arrives late, invoicing and collections are late too.
An AI agent doesn’t replace your dispatchers or your tracking team: it does the asking, answering, checking and logging, so they can focus on what gets complicated — a stopped truck, an upset customer, a route that changes.
Here is what a trip supported by a Spidev agent can look like:
The agent works in WhatsApp Business — with your customers and your drivers —, in your team’s email (Gmail or Outlook), in Google Sheets, Excel or Drive for rate sheets, trip logs and PODs, and in Microsoft Teams or Slack for internal alerts. It connects to your GPS platform, TMS or invoicing system if they have an API or can export data. You don’t have to switch systems. More in WhatsApp AI agents, AI agents for customer support and AI agents for finance & operations.
Rates and discounts, accepting loads, customer credit, issuing tax documents, the response to an incident and anything related to driver and vehicle safety stay with your team. The agent works with the information you give it — rate sheet, routes, operating rules — and when something is out of the ordinary, it escalates to the person on call with full context. Drivers are asked for check-ins at agreed points, not while on the road, and every message and action is logged.
How we work
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We analyze your processes and data to find where AI generates the highest return — you leave with a clear, prioritized diagnosis.
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We map your flows and design the solution — architecture, agents and integrations — before writing a single line of code.
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We build, integrate and ship to production in short cycles. You see real results, not slide decks.
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We measure, tune and expand. Your agents improve with every interaction and scale with your business.
Mostly in the communication and paperwork around every trip: an AI agent handles quote requests, tells customers where their load is, asks drivers for check-ins and proof of delivery, prepares the Carta Porte data, builds driver files and follows up on billing and collections, on WhatsApp, email and the systems you already use. If your company manufactures and runs its own fleet, see also AI for manufacturing.
No. The agent does the repetitive work — answering status questions, requesting check-ins, reviewing PODs, logging — so your team can spend its time solving what gets complicated and looking after your customers. Anything that needs judgment goes to a person.
It checks the sources you already use: your GPS platform or TMS, if they have an API or can export data, and the driver’s last check-in on WhatsApp. It only answers with what those sources say — it doesn’t make up arrival times — and if something doesn’t add up, it hands the conversation to dispatch.
It can prepare the data: it gathers origin, destination, goods, weight, truck, trailer and driver, checks nothing is missing and leaves it ready — in your invoicing system if it has an API, or in a spreadsheet — for your team to review and issue. The agent never issues tax documents on its own.
It depends on what you need. If you want a standard chatbot with no integrations, there are simpler tools. If you want AI agents that work inside your WhatsApp, email and systems — quotes, status updates, proof of delivery, collections — and someone who runs and improves them after delivery, that is exactly what we do at Spidev, from Monterrey for companies across Mexico. Compare options in our guide to AI companies in Mexico.
It depends on the number of agents and the systems to integrate. As a reference, industry guides place a basic automation project between MXN $80,000 and $250,000 and a mid-complexity one between MXN $300,000 and $1,200,000, plus AI model and WhatsApp usage; we break it down in how much AI implementation costs. We start with a free consultation and deliver a fixed-scope, fixed-price proposal before charging anything. The first agents reach production in weeks.
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