E-commerce & retail
Spidev builds and operates AI agents for online stores and retail chains across Mexico. They answer on WhatsApp, Instagram and Messenger at any hour, send payment links, tell every customer where their order is and handle returns and exchanges, connected to your Shopify store and to Mercado Pago or Stripe.
In an online store, AI makes sure no customer is left waiting for a reply, before or after they buy. An AI agent answers questions about sizes, stock, shipping and payment options on WhatsApp, Instagram and Messenger, sends the payment link, replies to “where is my order?” with the tracking number, handles returns and exchanges according to your policy and follows up on abandoned carts. Your team only gets the cases that need judgment, with the order and the conversation at hand.
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These are agents we can build and operate for your store. Each one works inside your Shopify store, your messaging channels and your payment tools, and hands a person whatever needs judgment.
Do you have it in medium? How long does shipping take? Do you offer interest-free installments? The agent answers from your catalog, your Shopify stock and your policies, at any hour. If something is sold out, it offers an alternative or asks whether the customer wants a heads-up when it’s back.
When the customer is ready, the agent builds the cart, sends a Mercado Pago or Stripe payment link and, once the payment clears, creates the order in Shopify and confirms it in the same chat. Nobody on your team has to copy details from a conversation into the store.
The agent asks for the order number, checks that the email or phone matches and replies with the status, carrier, tracking number and tracking link from Shopify. If the package hasn’t moved in days or the customer says it never arrived, it opens a case and hands it to your team with the full history.
It checks the request against your policy — time window, product condition, reason —, asks for photos when needed, confirms there’s stock for the exchange and sends the customer the shipping instructions. Refunds and policy exceptions are approved by a person on your team before they go out.
When someone leaves a cart half-finished or a payment stays pending, the agent reaches out to clear up whatever stopped them — shipping, size, payment method — and resends the link. It only contacts people who agreed to receive messages, uses approved WhatsApp templates and respects anyone who opted out.
It reads what comes in through your store reviews, Instagram comments, messages and email, and sorts it by topic: shipping, quality, sizing, service. It answers the simple ones in your brand’s voice; serious complaints and public replies to negative reviews go to your team with the order and the conversation at hand.
When someone asks “do you have wholesale pricing?”, the agent asks about their business, the products they want, volumes and city, and sends your wholesale catalog if they meet the conditions you set. It logs the prospect in your CRM and hands it to whoever manages wholesale accounts; special prices and credit terms are your team’s call.
Every morning you get yesterday’s sales by channel and by store, best-selling products, stalled orders and open returns on WhatsApp, Slack or email. During the day, the agent alerts purchasing when a product is about to run out, based on the minimum you set.
Messages come in on WhatsApp, Instagram, Messenger and email, many of them at night and on weekends. The same questions — sizes, shipping, payment options — get answered over and over, “where is my order?” messages pile up after every campaign and returns get lost between chats. Every question left unanswered is a sale that can go to another store.
An AI agent doesn’t replace your customer service team: it takes on the repetitive volume so your people can handle difficult cases, complaints and your best customers.
Here is what an order handled by a Spidev agent can look like:
The agent works in WhatsApp Business, Instagram and Messenger to serve customers; in Shopify — or another e-commerce platform, if it has an API or can export data — for orders, stock and customers; in Mercado Pago and Stripe for payment links; and in Google Sheets, Excel, Slack or email for reports. If you already use a CRM or a help desk, such as HubSpot or Zendesk, it logs every conversation there. We connect 128+ integrations, so you don’t have to switch systems. More in WhatsApp AI agents and AI agents for customer support.
Refunds, exceptions to your returns policy, discounts, compensation for an upset customer, public replies to negative reviews and wholesale terms stay with your team. The agent answers with the information you give it — catalog, prices, stock, policies —, gets only the permissions it needs and, when something is out of the ordinary, escalates to a person with full context. Every message and every action is logged for review.
How we work
01
We analyze your processes and data to find where AI generates the highest return — you leave with a clear, prioritized diagnosis.
02
We map your flows and design the solution — architecture, agents and integrations — before writing a single line of code.
03
We build, integrate and ship to production in short cycles. You see real results, not slide decks.
04
We measure, tune and expand. Your agents improve with every interaction and scale with your business.
Mostly to serve customers on WhatsApp, Instagram and Messenger: an AI agent answers shopping questions, sends payment links, tells customers where their order is and handles returns and exchanges according to your policy. It also follows up on abandoned carts, triages reviews and complaints, handles wholesale inquiries and sends you the sales report every morning.
No. The agent takes care of repetitive questions and order follow-up so your team can spend its time on complaints, special cases and key customers. Anything that needs judgment goes to a person.
With Shopify, yes: the agent looks up orders, stock and customers, and creates new orders. With marketplaces such as Mercado Libre or Amazon, and with other e-commerce platforms, it connects if the platform has an API or can export data; we review your case in the free consultation.
Not on its own. It checks the request against your policy, gathers the photos and order details and gets the case ready; a person on your team approves the refund. The same goes for discounts and compensation.
It depends on what you need. If you want a standard chatbot with no integrations, there are simpler tools. If you want AI agents that serve your customers on WhatsApp and Instagram and work inside your Shopify store and payment tools — and someone who runs and improves them after delivery —, that is exactly what we do at Spidev, based in Monterrey and working with companies across Mexico. Compare options in our guide to AI companies in Mexico.
It depends on the number of agents and the systems to integrate. As a reference, industry guides place a basic automation project between MXN $80,000 and $250,000 and a mid-complexity one between MXN $300,000 and $1,200,000, plus AI model and WhatsApp usage; we break it down in how much AI implementation costs. We start with a free consultation and deliver a fixed-scope, fixed-price proposal before charging anything. The first agents reach production in weeks.
Book a free consultation. We'll analyze your business and show you exactly where AI can create value — no commitment.
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